Refund Policy

Introduction

At Jolfuritis, we are committed to ensuring your satisfaction with our financial education products and services. We understand that circumstances may arise where you might need to request a refund. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website.

By purchasing any product or service from Jolfuritis, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

30-Day Satisfaction Guarantee

We stand behind the quality of our financial education products and offer a 30-day satisfaction guarantee for most of our digital courses. If you are not satisfied with your purchase, you may request a refund within 30 days of the purchase date, subject to the terms and conditions outlined below.

Eligibility for Refunds

To be eligible for a refund under our 30-day satisfaction guarantee, the following conditions must be met:

1. The refund request must be submitted within 30 days of the original purchase date.
2. You must provide a valid reason for the refund request, explaining why the product did not meet your expectations.
3. You must have accessed less than 30% of the course content or materials.
4. You must not have downloaded all available course materials.
5. For courses with live or scheduled components, you must not have participated in more than one live session.

Please note that certain products and special promotions may have different refund terms, which will be clearly communicated at the time of purchase.

Non-Refundable Items

The following purchases are generally non-refundable:

• Individual coaching or consulting sessions that have already been conducted
• Products marked as "Final Sale" or "Non-Refundable" at the time of purchase
• Bundled products where a significant discount was applied
• Special event tickets or registrations (unless otherwise specified)
• Products purchased through third-party platforms (these are subject to the refund policies of those platforms)
• Products where you have accessed more than 30% of the content
• Products purchased more than 30 days prior to the refund request

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our Customer Support team at [email protected] with the subject line "Refund Request."
2. Include the following information in your email:
   • Your full name and email address used for the purchase
   • The name of the product or service for which you are requesting a refund
   • The date of purchase
   • Order or transaction ID (if available)
   • The reason for requesting a refund
   • Any relevant supporting information

Alternatively, you can submit a refund request through our Contact Us page on the website.

Refund Processing Time

Once we receive your refund request, we will review it and determine if it meets our refund eligibility criteria. We aim to process all refund requests within 5-7 business days from the date of receipt.

If your refund request is approved:

• Credit card refunds typically appear on your statement within 5-10 business days, depending on your credit card company's policies.
• Refunds to payment methods other than credit cards may take longer to process, depending on the payment provider.

You will receive a confirmation email once your refund has been processed.

Partial Refunds

In some cases, we may offer partial refunds based on the amount of content accessed, the time elapsed since purchase, or other factors. This determination will be made at our discretion and will be communicated to you during the refund process.

Exceptional Circumstances

We understand that exceptional circumstances can arise, such as medical emergencies, natural disasters, or other unforeseen events that may prevent you from using our products or services. In such cases, we may consider refund requests that fall outside our standard policy. These requests will be evaluated on a case-by-case basis, and we may request documentation to support your claim.

Refunds for Technical Issues

If you experience technical issues that significantly impair your ability to access or use our products or services, please contact our support team immediately at [email protected]. We will work diligently to resolve these issues.

If we are unable to resolve the technical issues within a reasonable timeframe, you may be eligible for a refund even if the standard refund period has expired. To qualify for a technical issue refund, you must:

1. Report the issue to our support team promptly after encountering it
2. Provide sufficient details about the problem, including any error messages
3. Cooperate with our support team's troubleshooting efforts
4. Demonstrate that the issue is not related to your own hardware, software, or internet connection

Subscription-Based Products

For subscription-based products or services:

• You may cancel your subscription at any time through your account settings or by contacting our customer support.
• Cancellation will take effect at the end of the current billing period.
• We do not offer prorated refunds for partial billing periods.
• If you cancel within 30 days of the initial subscription purchase, you may be eligible for a full refund of the current billing period.

Please note that access to subscription content will be terminated upon cancellation or refund.

Course Exchange Option

If you find that a course you purchased isn't the right fit for your needs, we may offer the option to exchange it for another course of equal or lesser value within 30 days of purchase, rather than processing a refund. If you choose to exchange for a course of higher value, you will need to pay the difference.

To request a course exchange, please contact our support team with your request and the course you would like to exchange for.

Abuse of Refund Policy

We reserve the right to refuse refunds to customers who abuse our refund policy, including but not limited to:

• Repeatedly purchasing and requesting refunds for the same or different products
• Accessing a substantial portion of the course content before requesting a refund
• Downloading all materials and then requesting a refund
• Providing false information in support of a refund request

In cases of suspected abuse, we may restrict future purchases or take other appropriate actions.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Refund Policy.

We recommend that you periodically review this Refund Policy to stay informed of any updates.

Contact Us

If you have any questions about our Refund Policy, please contact our customer support team at:

We aim to respond to all inquiries within 48 business hours.